Know Your Customer (KYC) Policy

Operator: ThinkTank Technologies Ltd
Last updated: 15 May 2026

ThinkTank Technologies Ltd is incorporated in Belize under company number 000047113, and registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We are licensed by the Gaming Board of Anjouan (licence number ALSI-202506006-FI1) and operate in accordance with the Computer Gaming Licensing Act 007 of 2005 of Anjouan (Union of Comoros).

Our Commitment to Compliance and Security

ThinkTank Technologies Ltd is fully committed to preventing money laundering, terrorist financing, fraud, and other financial crimes. We adhere strictly to “Know Your Customer” (KYC) principles and applicable anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

We adopt a risk-based approach to customer due diligence and conduct ongoing monitoring of accounts, transactions, and activity. This helps protect our platform, our customers, and the integrity of our services.

We reserve the right, at our sole discretion and without prior notice, to request additional information or documentation at any time to verify your identity, source of funds, location, or the legitimacy of transactions. We may restrict access to services, deposits, withdrawals, or the account itself until verification is satisfactorily completed or for any other reason required by law, regulation, or our internal risk policies.

Levels of Due Diligence

We apply three levels of due diligence based on risk assessment, transaction type, customer profile, and regulatory requirements:

• Simplified Due Diligence (SDD) — Applied to low-risk transactions or customers that fall below applicable thresholds.
• Customer Due Diligence (CDD) — Our standard verification process, used in most cases to confirm identity and address.
• Enhanced Due Diligence (EDD) — Applied to higher-risk customers, large or unusual transactions, politically exposed persons (PEPs), or any situation indicating elevated risk.

When Full KYC Verification is Required

Full KYC verification becomes mandatory in the following situations (among others):

• Aggregate lifetime deposits exceed EUR 10,000 (or equivalent in other currencies);
• Withdrawal request is made (regardless of amount);
• Any transaction or pattern of activity is flagged as suspicious or high-risk;
• At our discretion, based on ongoing monitoring or regulatory obligations.

In these cases, you will be prompted to provide basic personal details and upload supporting documents via our secure verification portal.

Required Documents for Full KYC

1. Proof of Identity (Government-Issued Photo ID)
   • Acceptable documents include passport, national ID card, or driver’s licence (front and back where applicable).
   • Must clearly show: your full name, date of birth, photograph, signature, document number, issuing country/authority, and expiry date.
2. Proof of Address
   • Recent bank statement, utility bill, or equivalent official document.
   • Must be dated within the last 3 months and show your full name and current residential address.
3. Selfie with ID
   • A clear, current photograph of yourself holding the same Proof of Identity document (face and document fully visible, including photo and ID number).
   • This confirms you are the rightful owner of the document.

Verification Guidelines and Checks

We will review submissions against the following criteria (non-exhaustive):

Proof of Identity

• Contains a visible signature (where applicable).
• Issued by a country that is not restricted (see Restricted Jurisdictions below).
• Full name exactly matches the name registered on your account.
• Document is valid and does not expire within the next 3 months.
• You are at least 18 years of age (or the legal gambling age in your jurisdiction).

Proof of Address

• Issued in a country that is not restricted.
• Full name matches the name on your Proof of Identity and account.
• Dated within the last 3 months.

Selfie with ID

• Clearly shows the same person as in the Proof of Identity document.
• The ID document in the selfie matches the uploaded Proof of Identity (same type, number, and photo).

Restricted Jurisdictions

We do not accept customers from, or process transactions originating in, the following restricted/prohibited jurisdictions (this list is subject to updates based on regulatory changes, licence conditions, and/or our internal risk assessment):

See our Terms and Conditions – Section 2.3 for an up-to-date list of prohibited jurisdictions and activities. 

If you are located in, or attempt to access the service from, any restricted jurisdiction, your account may be suspended or closed, and funds may be withheld pending review.

What Happens During and After Verification

• All documents are handled securely and confidentially in line with our Privacy Policy and data protection obligations.
• If verification is successful, your account will be approved for full use (including withdrawals).
• If verification is unsuccessful or incomplete, we will document the reason(s), and notify you with clear explanations and next steps. You will have the opportunity to resubmit the documents.
• We aim to process verifications promptly, but complex cases or high-risk situations may require additional time or information.

Your Responsibilities

You must provide accurate, complete, and up-to-date information at all times. Failure to comply with KYC requests may result in account restrictions, suspension, closure, forfeiture of funds, or reporting to relevant authorities where required by law.

We may share information with regulators, law enforcement, or financial institutions as necessary for compliance purposes.

If you have any questions about our KYC process, required documents, or the status of your verification, please contact our Customer Support team via live chat or by opening a support ticket on our website.

We appreciate your cooperation in helping us maintain a safe, secure, and compliant platform.

Gamble responsibly. 18+ (or legal age in your jurisdiction).